Even if you're in a hurry, you can connect to a familiar face at Frontier Bank to perform your regular banking business. Our new VTMs will let you make deposits, withdrawals, transfers, loan payments, cash checks, account requests, and more, all with the help of a live teller.
How is a VTM different from an ATM?
Each time you use a VTM you will be connected with a teller to have a face-to-face conversation as you conduct your transaction. In addition, VTMs allow you to conduct more transactions than an ATM, including deposits, withdrawals, account transfers, loan payments and more!
Will the VTM replace employees?
VTMs are an extension of our people and not a replacement for them. The machine is fully operated by a live person on the other end, and is there to help you as you conduct your transaction without losing the personal touch that we all value so much.
How do I use a VTM?
Simply touch the 'Start' button on the screen and a Frontier Bank teller will appear to assist you with your transaction. Once connected, you will be able to see and speak with a live person that can easily walk you through your transaction
Will my conversation be private?
Yes, Frontier Bank VTMs offer a number of ways that you can maintain privacy as you conduct your transaction. Walk-Up VTMs have handsets available. Drive-Up VTMs provide you the option to adjust the volume on the speakers or plug in your own headset. You can also utilize the chat feature on the screen to type messages, or scan a written message on a piece of paper for the teller to read. Your privacy is important to us and VTMs allow you the flexibility to choose how you communicate with a teller.
What hours will VTMs be available?
VTMs will be open from 7AM-7PM Monday through Friday. In addition, VTMs will be open from 9AM-1PM on Saturdays.